FAQ

This depends on the shipping destination. Our warehouse is in Auckland, New Zealand. All orders received before 3:30pm NZ time will be shipped the same day via DHL Express from Auckland. Our warehouse operates every week day, Monday to Friday excluding NZ National Holidays.

As an example of shipping times, orders to all major East Coast Australian cities arrive in 1-2 days, often the next day after the parcel leaves our warehouse. (As you would expect, COVID 19 may delay things.) For other parts of Australian, orders will arrive in around 3-5 days, and delivery may take longer if you are located in a rural area.

If you are located in a different country, then shipping time estimations may be provided as part of our checkout process.

Please note, all our products are shipped with tracking from our warehouse in Auckland, New Zealand via DHL Express.

Yes, if the update is required before receiving tracking information, please send a Chat message or email to support@podvapes.com and include your Order Number. However if you wish to perform an address update after your order has been dispatched, please contact DHL directly in your country and quote your tracking number.

Normally No. Typically there are no duties or taxes payable because we only supply small orders for personal consumption, however depending on your destination country, you may need to pay duties and taxes.

We will refund return shipping fees for faulty products if we determine that the device needs to be returned. Most of the time, device warranty replacements are processed without the need to return the device to us.

If we made a mistake, then we will cover the costs of fixing it. We will any refund shipping fees for incorrectly despatched items. We may also offer store credit for the value of the incorrectly shipped products.

Device faults are very rare, but they may happen. Most device warranty claims can be processed without the need to ship the device back to us. If you are having issues with your device, please contact us with the order number under which the device was purchased and a video showing the issue. If you send us these details, we can ship you a brand new device free of charge.

There isn't an expiration date on our pods, but as your pods get older you may experience a natural flavour decrease after 6 months. It's best to store your pods at room temperature in a dry environment in their sealed compartments until use. Pods should be re-capped with their cover when not in use.

Nicotine e-liquid pods don’t "go bad", but they may discolour. They can also lose potency in both flavor and nicotine strength. In time, oxidation may turn the vaping liquid in pods a darker yellow. A pod with some discolouration has not ‘gone bad’ and has not become dangerous to use. Even though pods are a closed system which can’t (or shouldn’t) be refilled, this doesn’t mean it’s airtight. Oxygen molecules eventually work their way into the pod and start a process called oxidation. This process happens very slowly and is impossible to avoid. Nicotine reacts strongly to sunlight and oxygen, so by keeping your pods sealed and out of direct sunlight you can lengthen their shelf life. We recommend storing your pods in a dry area at room temperature and in their packaging as it will help them stay fresh for longer.

Yes, currently all of our pods contain nicotine. Nicotine is not appropriate for use by minors. Nicotine is addictive. If you do not currently use nicotine-containing products, we recommend that you do not start.

At this time all our pods include nicotine but please subscribe to our newsletter to keep up with the latest PodVapes™ developments as we are currently investigating this option.

Currently none of the pods at PodVapes™ are designed to be refilled but please subscribe to our newsletter to keep up to date with new products and services.

For health and safety concerns, please do not attempt to refill your pods.

For health and safety concerns, please do not attempt to open your pods.

At this time we sell many delicious flavours for each device but please join our mailing list to keep up with the latest PodVapes flavour developments and updates. Don't worry, we won't annoy you with spam emails.

Pods subject to excessive humidity or a drastic altitude change (as may happen if you are flying on a plane) may experience a minor amount of condensation or leakage.

Minor leaking from your pods is not uncommon during use and shouldn't persist under normal use by following our suggested drawing tips below. If your pod is leaking slightly, you can continue to use it no problem, but please wipe off the juice before inserting back into your device.

Leaking can occur when juice is pulled up into the air path due to one of the following reasons:

• Puffing aggressively on the mouthpiece - try puffing more gently.
• Squeezing or biting the pod as you puff - relax your mouth on the mouthpiece.
• Squeezing the wide sides of the pod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click it into place.
• If you encounter an excessively leaky pod or continue to experience leaking after making these adjustments, please contact the PodVapes team.

The pods are built for easy, smooth drawing and produce an optimal vapour and nicotine experience under normal drawing pressure.

It may take a little extra suction on the first draw to get the pod to get it going, we always recommend a gentle puff on the mouthpiece.

Popping and crackling sounds are normal - this noise is merely the evaporation of air bubbles on the ceramic coil.

If your pod leaks, it's best to avoid direct contact with the liquid. If you do get liquid on your hands simply wash with soap and water. You may continue to use the pod if some liquid has escaped, but carefully wipe the juice off with a clean cloth or tissue before inserting back into your device.

Pod vape devices use a closed loop temperature control algorithm to deliver the ideal amount of power at any given time to the pod. The e-juice is heated using a porous ceramic coil to deliver the truest tasting vapour.

Our devices are designed to be maintenance free, however we encourage you to clean the charge contacts from time to time as the magnets can attract dust. We recommend using a dry or slightly moistened cotton tip or cloth to clean the charge contacts.

It is best for the battery's health to ensure that the device is not stored for more than 2 weeks with an empty charge. When storing the device for a month or longer, it is best to charge the device fully and remove the pod and replace its cap before storage.

We also recommend storing your device on a scrap piece of paper (with the pod removed) vertically on the mouthpiece end - this will allow any e-juice that may have entered into the device to drain away.

Pod vapes are safe for travel and we recommend you take them with you on the plane. (Don't try to vape on the plane as most airlines restrict their use whilst on the plane.) Exposure to extreme altitude changes like flying on a plane may cause slight leakage in the pods especially if they are partially used.

We recommend not flying with partially used pods or disposing of them before getting on a plane and using a fresh one when you land.

If you're seeing little to no vapour when you draw, double check that the device LED is lighting up when you draw on the pod. Ensure the pod is seated firmly in the battery. You may want to try using an alternate pod to see if that helps. If you continue to have problems, please contact our team at support@podvapes.com.

In the event that you need to dispose of you pod vape please dispose responsibly and as you would with any lithium polymer battery.

No tobacco product should be considered “safe”. If you have any health concerns about the use of our PodVapes™, we recommend that you consult with your physician. Inhalation of e-vapour may aggravate existing respiratory conditions.

All devices come with either a magnetic USB charging dock or micro-USB cable. There is a magnet at the base of the devices that allows the device to clip into the USB charger. Charging the device to full charge normally takes 45 – 60minutes.

Your pod vape should also be kept away from key cards, credit cards, and other items with magnetic strips to prevent damage.

Depending on the frequency of use, a full charge will last roughly a full day.

Our devices use lithium-ion polymer batteries.

The devices smart-charge technology will ensure there is no risk of overcharging.

Make sure your pod vape charger is connected to an adequate power source - (1 Amp charging) and that the device is making a secure connection to the charging base. Before contacting the PodVapes™ team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened cloth. (Cotton tips are a perfect choice here).

Make sure your pod vape charger is connected to an adequate power source - (1 Amp charging) and that the device is making a secure connection to the charging base. Before contacting the PodVapes™ team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened cloth. (Cotton tips are a perfect choice here).

If you're seeing little to no vapour when you draw, double check that the device LED is lighting up when you draw on the pod. Ensure the pod is seated firmly in the battery. You may want to try using an alternate pod to see if that helps. If you continue to have problems, please contact our team at support@podvapes.com.

In the event that you need to dispose of you pod vape please dispose responsibly and as you would with any lithium polymer battery.

No tobacco product should be considered “safe”. If you have any health concerns about the use of our PodVapes™, we recommend that you consult with your physician. Inhalation of e-vapour may aggravate existing respiratory conditions.

If your pod leaks, it's best to avoid direct contact with the liquid. If you do get liquid on your hands simply wash with soap and water. You may continue to use the pod if some liquid has escaped, but carefully wipe the juice off with a clean cloth or tissue before inserting back into your device.

Pods subject to excessive humidity or a drastic altitude change (like flying on a plane) may experience a minor amount of condensation or leakage.

Minor leaking from your pods is not uncommon during use and shouldn't persist under normal use by following our suggested drawing tips below. If your pod is leaking slightly, you can continue to use it no problem, but please wipe off the juice before inserting back into your device.

Leaking can occur when juice is pulled up into the air path due to one of the following reasons:

• Puffing aggressively on the mouthpiece - try puffing more gently.
• Squeezing or biting the pod as you puff - relax your mouth on the mouthpiece.
• Squeezing the wide sides of the pod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click it into place.
• If you encounter an excessively leaky pod or continue to experience leaking after making these adjustments, please contact the PodVapes™ team.

The pods are built for easy, smooth drawing and produce an optimal vapour and nicotine experience under normal drawing pressure.

It may take a little extra suction on the first draw to get the pod to get it going, we always recommend a gentle puff on the mouthpiece.

Popping and crackling sounds are normal - this noise is merely the evaporation of air bubbles on the ceramic coil.

Yes, however such a refund will be subject to our review of the situation. Slight leakage of pods may occur due to pressure changes during flying/delivery of your order. Please note that we will require you to email/send a video or picture of the leaking pods when you make a claim.

Only one discount code can be used per order.

Kindly subscribe to our Newsletter to earn discounts.

Yes, you can find a coupon code on the Coupons & Deals page Or, you can scroll to the end of this page and Subscribe to PodVapes to receive 15% off your first order.

Consumers in Australia need a valid Australian medical prescription to buy nicotine products online and have them shipped into Australia from overseas.

With a doctor's prescription, you can legally buy up to 3 months worth of nicotine e-cigarettes or liquid nicotine from international online vape stores. 

You then legally import your nicotine products into Australia through the TGA Personal Importation Scheme.

You need to provide details of your prescription for inclusion with your shipment. The products and prescriptions may be checked by the Australian Border Force. 

Yes, you can still buy your nicotine vape supplies online from an online vape store such as PodVapes. You will need a valid doctor’s prescription for the nicotine, and you can legally purchase and import up to a 3 months’ supply of your nicotine vape products for your personal use.  

Yes. Please see ‘Prescription info page' for more information. 

To obtain a nicotine prescription, you will need to talk with your GP or other medical practitioner. Please see ‘Prescription info page' for more information. 

Yes, TGO 110 specifies a list of Prohibited Ingredients. 

Some ingredients used in cheap, low quality or counterfeit vape liquids sold around the world are now classified as prohibited ingredients in Australia due to safety concerns. 

Please note, PodVapes sells only genuine authentic high quality pods with high quality e-liquids, and none of the PodVapes products include any prohibited ingredients.  

The TGA website has plenty of information, and there are excellent resources on the ATHRA website. 

Yes, you can find a coupon code on the Coupons & Deals page.