FAQ

The ban applies to fruity, mint and other flavors of pre-filled nicotine e-cigarette pods sold in retail stores in the USA. JUUL, the biggest e-cigarette company in the US has already pulled its flavored pods from the market, these include Mango, Vanilla, Mint and Fruit flavored pods.

To address teen vaping. The US government thinks that banning these flavored pods from sale in retail stores in the US may help reduce the number of teenagers who are vaping.

(We at PodVapes are totally against teenagers or anyone under the age of 21 vaping, however we do not support this ban as the ban only applies to pre-filled pods and not the sale of bulk vaping flavored e-liquids. Pods, which are a far safer and easier form of vaping, are to be banned, but potentially dangerous ‘mix-your-own’ liquid flavor ingredients will still be on sale in retail stores in the US. In our view, this makes no sense.)

1st February 2020.

Tobacco and Menthol flavors.

Yes, the new age to purchase vaping supplies across the entire USA is 21 years old.

The FDA has advised that by May 2020, manufacturers must submit for review any and all vaping products they want to remain on the market, even those that taste like menthol and tobacco. JUUL are planning to submit their Menthol and Virginia Tobacco pods before the May deadline.

No, PodVapes™ will not be affected by the US ban.
We can continue to supply a very wide range of high quality flavored pods from our reputable and trusted brands. In fact, PodVapes™ has secured a large supply of flavored pods from JUUL to enable us to meet all customer orders for the foreseeable future.

All our products are shipped with tracking from our warehouse in CANADA via DHL Express. Shipping times to the US are as follows:

All orders received before 3pm EST will be shipped that evening (Monday to Friday), excluding CANADIAN National Holidays. All orders will be shipped via DHL Overnight Express shipping. Please note that it can take longer for delivery if you are located in rural areas (additional 1-2 business days).

*No minimum order required

Yes, if the update is required before receiving tracking information, please send an email to us at support@podvapes.com and include your Order #. However, if you wish to perform an address update after your order has been dispatched, please contact DHL directly on 1-800-225-5345 and quote your tracking number.

This process is done to ensure we comply with FDA (USA) and DHL courier requirements.

We will refund return shipping fees for defective merchandise if the issue is reported within 24hrs from date of receipt of item.

We will refund shipping fees for incorrectly received items.

Defective devices must be returned for further investigation and assessment. It also allows us to process warranty claims with our suppliers.

Subscribe & Save is a new service from PodVapes to help you set up regular scheduled deliveries of your favourite pods. When you set up a subscription order, you remove the hassle and burden of repeatedly visiting our website to place the same order over and over again.

What’s even better is that your pods will be shipped automatically at the frequency you select. The days of worrying about running out of pods are over.

When you subscribe, our order processing overheads are reduced and we’re pleased to pass this saving on to you as a 5% Discount. This means you save money with every repeat delivery of your favourite pods.

You can join Subscribe & Save now and get your favourite pods delivered on time on your terms - and with a 5% discount!

To set up a subscription, select Subscribe & Save before adding a product to your cart and then proceed to the checkout process.

1. You can select the quantity and schedule that works for you, from week(s) to month(s).
2. You can arrange to skip a delivery or you can cancel your subscription at any time by visiting “Manage My Subscription”.
3. In advance, we will send you a reminder email showing the item price and the applicable discount for your upcoming delivery. Please note, prices may increase or decrease from delivery to delivery, depending on the price on our PodVapes™ website at the time we process your order. (Rest assured, either way, you will always get a 5% discount.)

You will automatically save 5% on every order when you have a subscription set up with PodVapes™.

1. Go to Manage My Subscription, and look for the order subscription you want to skip.
2. Click on view details and select Manage upcoming orders.
3. On the right upper corner, click “Skip order”.

1. Go to Manage My Subscription, and look for the order subscription you want to change the delivery date.
2. On the order subscription, look for the Next Order Date.
3. Beside the order date, click “Change date” to change the next delivery date.
4. *This will also change the order date for all future orders according to the frequency of your subscription. Please note this change will also revert any choices made for upcoming orders back to their original selections. Your next order will process on the date selected.

1. Go to Manage My Subscription, and look for the order subscription you want to change the quantity.
2. Click on view details and select Manage upcoming orders.
3. On the right upper corner, and click “Edit Quantity”

1. Go to Manage My Subscription, and look for the order subscription you want to change the frequency.
2. Hover your cursor over to Order frequency.
3. Click “Change frequency” and enter the option you want to choose.
4. Click Save Changes.

1. Go to Manage My Subscription, and look for the order subscription you want to pause.
2. Hover your cursor over to Subscription Status.
3. Click “Pause Subscription”..

1. Go to Manage My Subscription, and look for the order subscription you want to change the payment method or payment information.
2. Click on view details and select Payment information.
3. Click Edit and enter your payment details.
4. Click Save Changes to save your new payment details.

Nicotine e-liquid pods don’t "go bad", but they do discolor. They can also lose potency in both flavor and nicotine strength. In time, oxidation turns the vaping liquid in pods a darker yellow or even dark brown. Although a discolored Juul pod won’t taste the same, it has not ‘gone bad’ and has not become dangerous to use. Even though pods are a closed system which can’t (or shouldn’t) be refilled, this doesn’t mean it’s airtight. Oxygen molecules eventually work their way into the pod and start a process called oxidation. This process happens slowly and is impossible to avoid. Nicotine reacts strongly to sunlight and oxygen, so by keeping your pods sealed and out of direct sunlight you can lengthen their shelf life. We recommend storing your pods in a dry area at room temperature and in their packaging as it will help them stay fresh for longer.

Yes, currently all of our pods contain nicotine. Nicotine is not appropriate for use by minors. Nicotine is addictive. If you do not currently use nicotine-containing products, we recommend that you do not start.

At this time all our pods include nicotine but please subscribe to our newsletter to keep up with the latest PodVapes™ developments as we are currently investigating this option.

JUUL has stopped production of Mango pods. By limiting the number of packets per order we allow as many customers as possible the ability to purchase.

Currently none of the pods at PodVapes™ are designed to be refilled but please subscribe to our newsletter and follow us on Instagram to keep up to date with new products and services.

For health and safety concerns, please do not attempt to refill your pods.

For health and safety concerns, please do not attempt to open your pods.

At this time we sell many delicious flavours for each device but please subscribe to our newsletter to keep up with the latest PodVapes™ flavour developments and updates. Don't worry, we won't annoy you with spam emails.

Pods subject to excessive humidity or a drastic altitude change (like flying on a plane) may experience a minor amount of condensation or leakage.

Minor leaking from your pods is not uncommon during use and shouldn't persist under normal use by following our suggested drawing tips below. If your pod is leaking slightly, you can continue to use it no problem, but please wipe off the juice before inserting back into your device.

Leaking can occur when juice is pulled up into the air path due to one of the following reasons:

• Puffing aggressively on the mouthpiece - try puffing more gently.
• Squeezing or biting the pod as you puff - relax your mouth on the mouthpiece.
• Squeezing the wide sides of the pod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click it into place.
• If you encounter an excessively leaky pod or continue to experience leaking after making these adjustments, please contact the PodVapes™ team.

The pods are built for easy, smooth drawing and produce an optimal vapour and nicotine experience under normal drawing pressure.

It may take a little extra suction on the first draw to get the pod to get it going, we always recommend a gentle puff on the mouthpiece.

Popping and crackling sounds are normal - this noise is merely the evaporation of air bubbles on the ceramic coil.

If your pod leaks, it's best to avoid direct contact with the liquid. If you do get liquid on your hands simply wash with soap and water. You may continue to use the pod if some liquid has escaped, but carefully wipe the juice off with a clean cloth or tissue before inserting back into your device.

Pod vape devices use a closed loop temperature control algorithm to deliver the ideal amount of power at any given time to the pod. The e-juice is heated using a porous ceramic coil to deliver the truest tasting vapour.

Our devices are designed to be maintenance free, however encourage you to clean the charge contacts from time to time as the magnets can attract dust. We recommend using a dry or slightly moistened cotton tip or cloth to clean the charge contacts.

It is best for the battery's health to ensure that the device is not stored for more than 2 weeks with an empty charge. When storing the device for a month or longer, it is best to charge the device fully and remove the pod and replace its cap before storage.

We also recommend storing your device on a scrap piece of paper (with the pod removed) vertically on the mouthpiece end - this will allow any e-juice that may have entered into the device to drain away.

Pod vapes are safe for travel and we recommend you take them with you on the plane, most airlines however restrict their use whilst on the plane. Exposure to extreme altitude changes like flying on a plane may cause slight leakage in the pods especially if they are partially used.

We recommend not flying with partially used pods or disposing of them before getting on a plane and using a fresh one when you land.

If you're seeing little to no vapour when you draw, double check that the device LED is lighting up when you draw on the pod. Ensure the pod is seated firmly in the battery. You may want to try using an alternate pod to see if that helps. If you continue to have problems, please contact our team at support@podvapes.com.au.

In the event that you need to dispose of you pod vape please dispose responsibly and as you would with any lithium polymer battery.

No tobacco product should be considered “safe”. If you have any health concerns about the use of our PodVapes™, we recommend that you consult with your physician. Inhalation of e-vapour may aggravate existing respiratory conditions.

All devices come with either a magnetic USB charging dock or micro-USB cable. There is a magnet at the base of the devices that allow the device to clip into the USB charger. Charging the device to full charge takes 45 – 60minutes.

Your pod vape should also be kept away from key cards, credit cards, and other items with magnetic strips to prevent damage.

Depending on the frequency of use, a full charge will last roughly a full day.

Our devices use lithium-ion polymer batteries.

The devices smart-charge technology will ensure there is no risk of overcharging.

Our devices are not intended to be a nicotine cessation devices, and have not been tested as such.

Make sure your pod vape charger is connected to an adequate power source - (1 Amp charging) and that the device is making a secure connection to the charging base. Before contacting the PodVapes™ team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened cloth. (Cotton tips are a perfect choice here).

If you're seeing little to no vapour when you draw, double check that the device LED is lighting up when you draw on the pod. Ensure the pod is seated firmly in the battery. You may want to try using an alternate pod to see if that helps. If you continue to have problems, please contact our team at support@podvapes.com.au.

In the event that you need to dispose of you pod vape please dispose responsibly and as you would with any lithium polymer battery.

No tobacco product should be considered “safe”. If you have any health concerns about the use of our PodVapes™, we recommend that you consult with your physician. Inhalation of e-vapour may aggravate existing respiratory conditions.

Yes however, it will be subject for review. Slight leakage of pods can often occur due to pressure changes during flying/delivery of your order. Please note that we will require you to email/send a video or picture of the leaking pods when you make a claim.

Only one discount code can be used per order.

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